Terms of Service

By accessing or using GDPRchat (the "Service"), operated by FRITS AI ApS, a company registered in Denmark (CVR: 45733785), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

By creating an account or continuing to use the Service, you confirm that you have read, understood, and accepted these Terms in their entirety. These Terms constitute a legally binding agreement between you and FRITS AI ApS in accordance with Directive 2011/83/EU on consumer rights and applicable Danish law.

If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

GDPRchat is an AI-powered chatbot service that provides conversational AI assistance for general purposes, including but not limited to answering questions, generating text, providing information about EU regulations, performing web searches, handling documents, and generating images.

The Service is powered by Mistral AI, a European large language model provider, and is hosted entirely within the European Union on Hetzner infrastructure in Germany. The Service includes a curated knowledge base of EU regulatory content and integrates Brave Search for current information retrieval.

The Service is provided for informational and general-purpose use only. It does not constitute legal advice, financial advice, medical advice, or any other form of professional counsel.

To access certain features of the Service, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate and complete
• Keep your login credentials confidential and not share them with any third party
• Accept responsibility for all activity that occurs under your account
• Notify us immediately at support@frits.ai if you suspect unauthorised access to your account

Each account is intended for use by a single individual. You may not create multiple accounts to circumvent usage limits or restrictions. We reserve the right to suspend or terminate accounts that violate this provision.

You must be at least 16 years of age to create an account, in accordance with Article 8 of the General Data Protection Regulation (EU) 2016/679. If you are between 16 and 18 years of age, you confirm that you have obtained parental or guardian consent to use the Service.

GDPRchat offers both free and paid subscription plans. The free tier provides a daily allocation of credits that reset each day. Paid plans offer higher credit limits and additional features.

Paid subscriptions are processed through Stripe, a PCI-compliant payment processor. By subscribing to a paid plan, you agree to the following:

• Billing: You will be charged at the beginning of each billing cycle (monthly or annual, depending on your chosen plan) at the price displayed at the time of purchase
• Auto-renewal: Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date
• Cancellation: You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to paid features until the end of your current billing period, in accordance with Article 14 of Directive 2011/83/EU
• Refunds: Refund requests are handled on a case-by-case basis. EU consumers have a 14-day right of withdrawal from the date of purchase under Directive 2011/83/EU, except where the digital content has been fully performed with your prior express consent and acknowledgement that you thereby lose your right of withdrawal
• Price changes: We may adjust pricing for paid plans. Any price increase will be communicated at least 30 days before it takes effect and will not apply until your next billing cycle

All prices are displayed in euros (EUR) and include applicable VAT where required by Directive 2006/112/EC.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to generate, distribute, or store content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable under applicable EU or Danish law
• Attempt to extract, reverse-engineer, or disclose the Service's system prompts, internal instructions, or underlying model configurations
• Use automated tools, bots, scrapers, or any form of programmatic access to the Service without our prior written permission
• Share, transfer, or sell your account credentials to any third party
• Attempt to circumvent usage limits, rate limits, or credit restrictions through any means
• Use the Service to infringe upon the intellectual property rights of any third party
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure
• Use the Service to generate spam, phishing content, or malicious code
• Use the Service in any manner that could damage, disable, or impair the Service or interfere with any other party's use of the Service

Violation of these rules may result in immediate suspension or termination of your account without prior notice.

Your content: You retain ownership of all content you provide as input to the Service ("Input") and all content generated by the Service in response to your Input ("Output"), to the extent permitted by applicable law. You grant FRITS AI ApS a limited, non-exclusive licence to process your Input solely for the purpose of providing the Service to you.

Our service: The Service, including its design, features, branding, logo, software, and underlying technology, is the intellectual property of FRITS AI ApS and is protected by applicable copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, trade names, or branding without prior written consent.

EU regulatory content: The EU regulatory texts, directives, and regulations referenced in the Service's knowledge base are public domain documents published by the Official Journal of the European Union. GDPRchat's curated summaries and organisation of this content remain the intellectual property of FRITS AI ApS.

GDPRchat is powered by artificial intelligence technology. While we strive to provide accurate and helpful responses, you acknowledge and agree that:

• AI-generated content may contain errors, inaccuracies, or outdated information. Large language models can "hallucinate" — produce plausible-sounding but factually incorrect statements
• The Service is not a substitute for professional legal, financial, medical, tax, or any other professional advice. You should always consult a qualified professional for decisions that may have legal, financial, health, or other significant consequences
• References to EU regulations, directives, and articles are provided for informational purposes and may not reflect the most current version of the law. Always verify regulatory information against the Official Journal of the European Union
• You are solely responsible for evaluating and verifying any information provided by the Service before acting on it
• The quality and accuracy of AI-generated responses may vary depending on the nature and complexity of the query

In compliance with the EU Artificial Intelligence Act (Regulation (EU) 2024/1689), we inform you that you are interacting with an AI system. The Service is designed to be transparent about its AI nature and its limitations.

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Danish Data Protection Act (Databeskyttelsesloven). All data is stored and processed within the European Union.

Your data is handled in accordance with our Privacy Policy and applicable data protection legislation. With respect to your data and content:

• You have the right to export your data at any time, in accordance with Article 20 of the GDPR (right to data portability)
• You have the right to request deletion of your account and associated data at any time, in accordance with Article 17 of the GDPR (right to erasure)
• Conversation data is stored to provide you with chat history and to improve the Service. You may delete individual conversations or your entire account at any time
• If you choose to share a conversation via a shared link, you are responsible for the content made accessible through that link. Shared conversations may be visible to anyone with the link
• Documents you upload to the Service are processed for the purpose of providing AI-assisted responses and are handled in accordance with our Privacy Policy

To the fullest extent permitted by applicable law, including Directive 1999/44/EC and Directive (EU) 2019/770 on digital content and digital services:

• The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement
• We do not guarantee uninterrupted, timely, secure, or error-free access to the Service. Scheduled maintenance, updates, or unforeseen technical issues may result in temporary unavailability
• FRITS AI ApS shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, including damages arising from decisions made based on AI-generated output
• Our maximum aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total fees you have paid to FRITS AI ApS in the twelve (12) months immediately preceding the event giving rise to the claim
• Nothing in these Terms excludes or limits our liability for fraud, gross negligence, wilful misconduct, or any other liability that cannot be excluded or limited under applicable EU or Danish law

By us: We reserve the right to suspend or terminate your account and access to the Service, with or without notice, if we reasonably believe you have violated these Terms. In cases of serious violations (such as illegal activity or security threats), termination may be immediate. For less severe violations, we will endeavour to provide reasonable notice and an opportunity to remedy the breach where practicable.

By you: You may delete your account at any time through your account settings. Upon account deletion, your personal data will be handled in accordance with our Privacy Policy and applicable data protection law. If you have an active paid subscription, cancellation of the subscription is separate from account deletion — please cancel your subscription before deleting your account to avoid further charges.

Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including Intellectual Property, AI Disclaimer, Limitation of Liability, and Governing Law) shall remain in effect.

We may update or modify these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. When we make material changes:

• We will notify you by email or through a prominent notice within the Service at least 30 days before the changes take effect
• The "Last updated" date at the top of this page will be revised accordingly
• Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes
• If you do not agree to the revised Terms, you must stop using the Service and delete your account

We encourage you to review these Terms periodically to stay informed about the conditions governing your use of the Service.

These Terms shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.

If you are a consumer residing in the European Union, you also have the right to submit a complaint through the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr, in accordance with Regulation (EU) No 524/2013. You also retain the right to bring proceedings before the courts of the EU Member State in which you are domiciled, in accordance with Article 18 of Regulation (EU) No 1215/2012 (Brussels I Recast).

If you have any questions about these Terms of Service, please contact us: